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Return Policy

Return Policy

We understand very well that online purchases require flexibility and support, so we really hope and devote to create a satisfying and comfortable shopping environment for you, hoping all our customers have an enjoyable and comfortable shopping experience. With all above in mind, our policies were created to meet our customers’ needs. In case you are not satisfied with your purchase, you may return them to us and avail of either a one-time replacement or a refund within 10 days. 

Return:

We refund any items except custom-made products in resalable condition with the return authorization in 7 days from the day the shoes are signed in.

Please contact us at service@sexypromshoes.com with your order number and return reason to get the return authorization. All returns will be credited back to the original payment type. Please note that we offer free return within 7 days after you receiving the order (excluded shipping fee). Usually we will arrange a refund within 15 days after receiving your return. Please kindly note the refund may take up to one month, it depends on your card issuing bank.

Exchange:

All items can only be exchanged for replacement at the equal price. Items must be returned within 30 days of delivery and all the cost during the whole exchange process will be the customer’s responsible. Once sending your shoes out, please give us the online checking information. After receiving your returns, we will issue the replacements. For your protection, we suggest all returns or exchanges sent back to us through a traceable postal service. We will not be responsible for loss or damage of return shipments.

Exchanges or refund are only allowed when:
1. The items are defective or damaged on receipt;
2. They are not the styles or the size as per your order;
3. They are returned within 7 days after they are signed in.
4. Some styles are specially designed with a sense of vintage fashion by exhibiting a worn-in look by irregular folds, torn holes, patches, raw edges and messy threads joined around the patches and asymmetric design. If you find those appear on your shoes, please don’t worry about it. That is a style of fashion instead of quality issue, which will not be accepted about those related problems. You could avoid this by asking us for more detailed images about the shoes you want to buy before you place the order or we send it out.

 

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