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FAQ

Where is your company Located?

Our company is located in China.

Are your products authentic?

Yes, our products are 100% authentic. Some of our products are handmade, and others also have the original design and brand. We have nothing to do with replica and fake. We send from China doesn't mean we sell fake.

How long does it take to process my order?

If the item you ordered is in stock, we will send out within 2-3 business days. Otherwise we need around 7 working days to process your order. In an urgent case, we may do it in 5 days, but you will need to pay an extra $28. Please contact us for more detailed information.

What if I have wide feet?

Usually we would suggest you to order one size up if you have a wide feet. But you'd better choose the right size from our sizing chart based on your feet length and girth and then choose the right size from our sizing chart.

Can I return my order?

Yes you can. Please check with our return policy for more details.

How can you guarantee my satisfaction?

First, we have confidence in our products and services. Second, we know what we can do better based on our customer reviews and feedbacks, and we are always improving ourselves. Besides, we offer returning and exchanging service to you in case you're not satisfied with your order to guarantee your satisfaction.

Can I track my order online?

Yes you can track your order online. We will send you the tracking number after we send out your shoes.

How do you measure the heel heights I see on your product detail pages?

To provide consistent information, we measure all heel heights from a sample shoe size. We measure from the center of the heel to where it meets the sole. The measurement will be noted separately if it is a platform shoes. Measurements are rounded off in quarter-inch increments.

Can I order the shoes in a different width/heel height?

Those labeled as “customized” shoes can be made in the heel height, size, color of your choice. Please contact us for more detailed information, or left a message when placing order.

 

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